Please disable Windows Defender and Windows Firewall along with any installed Anti-Virus software before downloading and installing software. You can enable them once it is installed. 1. Plug in machine 2. Install (Machine S/N) install driver when prompted 3. Open program and update firmware if prompted and close 4. Install (all setup in order) 5. Open program and update firmware if prompted Note: You must be connected to internet when installing and using unlock features with the icon. Disable driver signature enforcement on Windows 10 and reinstall driver if machine not connected.